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Humble Home offers a “No Damage” Guarantee on all items sent to our customers for online purchases.
All items are insured with Australia Post. If its broken during transit, we will either offer a discount, if it is repairable, or refund once the item is returned to us. This may involve placing an insurance claim with your local post office.
We will request a photo of any damaged goods to confirm the extent of damage.
We will pay for all damaged items to be shipped back to our warehouse.
Damaged items must be notified to Humble Home within 2 days of delivery. Claims after this time will not be valid.
We offer a money back guarantee for any manufacturer defects. We must be notified within 48 hours after you receive them.
If goods are faulty, refund or exchange will be offered.
Freight costs will only be refunded if goods are faulty or damaged.
Minor dents/scratches/marks are not considered by our manufacturer to be defects. Due to many products being handmade, any minor dents/scratches/marks add to the character and uniqueness of each piece. Please refer to the photos and item descriptions prior to purchasing.
